Which currencies do you accept?
JacketStreet accepts USD currencies. You can easily convert your currency at checkout if needed.
I just made a purchase; when will my order ship?
We typically process orders within 24-48 hours, and shipping times typically range from 3-8 days, depending on your location. If you have any problem, please email us at firstname.lastname@example.org.
What if I am unhappy with my order or experience an issue?
We offer a 100% money-back guarantee for all damaged or defective products. The time frame for returns and refunds is 30 days after receiving the order. You will need to ship the product back to us at your own expense, and a full refund will be issued once we have received the item. Please include your name and order number with any inquiries. We will respond as quickly as possible to address any issue that you may have.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
Yes, you can cancel your order any time before it ships at no penalty. To cancel an order, simply email us at email@example.com with your name and order number, and we will process the cancellation as soon as possible.
I have entered an incorrect address. What should I do?
If you have misspelled or auto-filled in an incorrect address, reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, please notify us at firstname.lastname@example.org. We will be happy to update your order with the correct address within 24 hours. No refund will be given after the 24-hour window.
How long does shipping take?
We ship our products worldwide, so shipping times vary depending on your location. Typically, it will range from 3-8 business days.
I have a question that wasn't answered. Can you help?
Yes, we are always happy to help. Please email us at email@example.com, and we will respond as quickly as possible. We also recommend checking out our website or contacting us via live chat for additional information and resources. Thank you!